In response to Covid-19, our regular hours of service continue to change. We appreciate your understanding.

Open Today   11:00am - 6:00pm View Hours

Monday to Friday
11:00 am - 6:00 pm

11:00 am - 5:00 pm

11:00 am - 5:00 pm

Holiday Hours

Victoria Day

Guest Services

Need directions? Looking for a specific product? Let our Guest Services staff tend to your every need! Guest Services is located at the main entrance off Fort William Road.

Below is a list of frequently asked questions. If you have any further inquiries, please contact us.

Frequently Asked Questions

Where is the Lost & Found?

The lost and found is located at Guest Services during regular business hours.

Where can I purchase an ISC gift card?

ISC Gift cards are available at Guest Services.

Are ISC gift cards accepted at all retailers?

ISC Gift Cards can be used at most retailers in Intercity Shopping Centre, with the exception of A&W, Manchu Wok, Freshly Squeezed, Tim Hortons, Teraz Express, Shaw Cable, Intercity Dental Centre and Intercity Optometrist.

How can I check the balance of my ISC Gift Card?

The balance of your ISC gift card can be checked by calling Guest Services or online at

Does ISC close on Holidays?

Intercity Shopping Centre is closed on the following holidays:

  • New Years Day
  • Family Day
  • Easter (Good Friday & Easter Sunday)
  • Victoria Day
  • Canada Day
  • Labour Day
  • Thanksgiving
  • Christmas Day

What security services are available?

Guest Services serves as the dispatch for any security related inquiries. Please visit Guest Services if you would like a security escort to your vehicle during regular business hours.

Are service animals allowed at ISC?

Service animals are allowed on the premises.

Are wheelchairs & strollers available?

The provincial government has recently changed legislation around collecting and holding personal ID and as a result we are no longer permitted by law to hold onto identification while a customer uses our strollers and wheelchairs. We now hold a $10 cash deposit which is returned when our equipment is given back in proper working order.

How do I get to ISC?

Driving: Directions are available on our Contact page.

Public Transportation: Intercity Shopping Centre is a central public transportation hub within Thunder Bay. To see what buses are available, please go to the City of Thunder Bay website.

Is there plenty of parking available?

Intercity Shopping Centre is proud to offer free parking with 1,817 spots available, all year round.

Where can I get an "I ♥ TBay" shirt?

The shirts can be purchased from Guest Services for $22.50.

Does ISC have locker rentals available to the public?

Intercity Shopping Centre has self-serve lockers available for $1. They are located at the main entrance off Fort William Road, in front of Guest Services.

How do I setup a community booth?

Please visit our Community Page for more details.

Where can I sign up for the Mall Walk Program?

Registration is free and can be done either online or at Guest Services.

Sign Up Now

What is the ISC VIP program and how do I sign up?

ISC VIP members receive occasional emails with exclusive offers and updates on upcoming events at Intercity Shopping Centre. It is completely free and sign up takes seconds.

Sign Up Now

They're quick, easy, ready to use and redeemable at most Intercity retailers. Get yours today.