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Guest Services CentreGuest Services Rep

Position: Part Time

Date Posted: April 8th, 2016
Posting Ends: This posting has expired


Knowledge/Skills/Competencies:

. Excellent customer service and interpersonal skills

. Strong communication, both oral and written

. Good organizational skills

. Excellent math skills, without the consistent use of a calculator

. Good working knowledge of Intercity Shopping Centre

. Good knowledge of Thunder Bay and surrounding area

. Ability to work well under pressure and with minimal supervision

. Be able to diffuse situations when necessary

. Detail-oriented with the ability to meet deadlines

. Experience in hospitality and tourism preferred

. Computer literate

Key Responsibilities/Duties:

  • Guest Services responsibilities including gift card sales, wheelchair, strollers and kiddie kruzzer loans/rentals, and providing general shopping centre and tourism information.
  • Administration duties including answering phones, radio dispatch and responding to tenant enquiries.
  • Administration of community/non-profit program.
  • Assist in the implementation and execution of shopping centre marketing programs.
  • Liaise with Security, Maintenance, Cleaning and Administration team members to ensure customer, tenant and shopping centre needs are continually met.
  • Must have day, evening and weekend availability

Submit Resume Including References and Availability in person to: Corinne Kaattari

Monday 2pm to 8pm and Tuesday to Friday, 10am to 4pm

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